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The online shop is open for educational supplies, and orders are being fulfilled via click and collect, following current Covid-19 Level 3 restrictions. Thanks for your custom! The online shop is open for educational supplies, and orders are being fulfilled via click and collect, following current Covid-19 Level 3 restrictions. Thanks for your custom!

Terms & Conditions

By placing an order on this website or when calling our customer services team, you agree to the following terms and conditions:

Order acceptance policy:

All orders received are subject to acceptance by The Learning Connexion Art Materials Shop and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment gateway method used to place the order.

All prices are shown inclusive of G.S.T at the prevailing rate (15% at present).

Changes to your order:

If you wish to change your order, please do so by calling 0800 852 628 or via email: materials@tlc.ac.nz. We will always do our best to make changes for you but please note once order have been packaged for shipping it will be difficult to make changes for you.

Cancelling your order:

Orders can normally be cancelled within 48 hours of placement. You can cancel your order by calling 0800 852 628.

Payment problems:

Our website has a secure checkout, so we encourage you to place your orders online. However, occasionally, bank-related payment failures occur that prevent us from accepting your order immediately.

Occasionally details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing random security checks. In these cases, although we'll have received your order, we'll need to take payment via our 0800 number so, please, do not hesitate.

We'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.

Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.

Product availability:

All products are subject to availability.

Special offers:

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Privacy policy:

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information and ensure you it will not be used in ways to which you have not consented.

Your Account:

The Learning Connexion Limited is committed to keeping customer information confidential and used solely for the purpose of serving you better.

In order for us to provide the best possible level of service, we need to gather certain information.

When you set up an account with us, we will ask you for some relevant information, including:

  • Your name
  • Email address
  • Mailing address
  • Contact number
  • Delivery address
  • Special instructions

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with The Learning Connexion Limited. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Accuracy and updating information:

We strive to keep our information and product range accurate and up to date and we will continue to work very hard to ensure you have a great shopping experience.

Delivery policies:

We pride ourselves on using one of the best delivery services available. However, from time to time there are difficulties that may arise. The Learning Connexion Limited or their delivery suppliers (Courier Post) will not be held accountable if the delivery information is incorrectly supplied including postcodes and telephone numbers. If the recipient has moved address and they are at a different address from the one supplied we will not proceed with the delivery nor will we refund the money owed for the product/s or services ordered. Please be sure of the details before confirming the order. Delivery prices are subject to change without notice and are in New Zealand dollars. All delivery charges added on top of the product price/s.